BCIM Online

BCIM
Concierge Services

“Delivering personalized, quality medical care”

Concierge Services Included
as Part of Annual Fee:

Same-day or next business day appointments will be offered.

With the exception of your annual exam which is scheduled a week in advance, this feature is available even for minor and non-urgent medical problems.

Little or no office waiting time, and typically longer appointments when needed.

Comprehensive exam appointments will be scheduled for one hour and all other appointments for 30 to 45 minutes, eliminating the time pressure of moving from patient to patient.

Strong focus on preventive medicine and long-term health and wellness.

Our philosophy is to teach and educate you on your personal medical needs and risks. This will empower you to take an active role in managing and maintaining good health.

An advocate to work directly between you and your specialist

Dr. Espinosa will serve as an advocate and partner for your health, including working with other doctors and specialists as your representative. 

Direct phone access to Dr. Espinosa and staff, during office hours.

During office hours, you will have the opportunity to speak directly with Dr. Espinosa when he is not seeing other patients. All phone messages will be returned promptly by Dr. Espinosa. If your problem is “urgent”, however, Dr. Espinosa will make every effort to speak with you at the time of your call.

Dr. Espinosa's personal cell phone number will be provided.

This will allow easy access for urgent medical problems that occur outside of regular office hours. Ideally, we want to hear from you when you are ill or injured before you go to the hospital or an urgent care center, or immediately after you have called paramedics.

Your own personal and pertinent medical information will be made accessible to you.

After your annual exam, you will be provided with your current medical information and data. This will allow you to have all important information at your fingertips when you are traveling or whenever you may need it.

Services through state-of-the-art communications.

As a Concierge practice, we want to be involved in all aspects of your care. We can use email, internet, and/or cell phone technology to review emergency room and specialist visits or other quick/non-urgent questions that do not require a trip into the office. Because of privacy concerns, there will be specific guidelines for what is appropriate use of these media.

House calls, if you are ill or otherwise unable to come to the office.

These will be done as deemed appropriate by Dr. Espinosa on a case-by-case basis. Home visits will be charged as an office visit would.

Specially trained staff dedicated to your care.

The BCIM staff members are a key part of the practice. They will have the expertise to advocate on your behalf and will continue to facilitate your encounters with other aspects of the medical community.

End-of-life counseling visits with patient and family.

We will discuss viable options, legal choices, personal issues, and document your wishes.